What is Mediation?
In mediation, a qualified mediator assists two or more people or organizations in dispute to identify disputed issues, develop options, consider alternatives and find agreement.
The mediator’s role is to facilitate discussion between the parties and help them to hear each other, be heard and identify options for a workable solution. The focus is on resolving the issues rather than personal confrontation. The mediator is impartial and does not take sides or offer advice.
What happens in the Mediation process?
Step 1 Assessment.
The mediator meets with each party individually and confidentially to determine if the situation is suitable for mediation and discuss any special preparation or alternative support referrals.
Step 2 Mediation.
The mediation - on a second day, takes approximately 2- 4 hours. Each person states what they would like to discuss and the mediator helps parties to explore issues that both parties have a vested interest in discussing. The mediator then facilitates a negotiation process so that the parties can understand the situation more clearly and agree on a liveable solution.
Step 3 Outcome statement.
If both parties agree the mediator will write an outcome statement, using the parties' own words – this detail the areas in which both parties agree. Whilst it is not legally binding, it provides a record of what was agreed and is an action plan to help prompt the next steps towards resolution.